Support
How can we help?
The shield is always on, and so are we. Find answers below or talk to a human who has actually eliminated a cheater before.
Anti-Cheat setup
Install on Unturned, U3DS or RocketMod in 11 minutes. Get your server connected to the chain and eliminating cheaters today.
Open docsAnti-DDoS & network
DNS changes, scrubbing coverage, TCP/UDP tuning and everything about the 200 Tbps network.
Open docsNiggaChain & $NIG
Validators, staking, reputation ledger and the API. The chain is public; the docs should be too.
Open docsBilling & plans
Upgrades, downgrades, $NIG payments and the fine print on the most famous guarantee in security.
Open docsWhite-label & API
For hosting partners: provisioning, webhooks, revenue share and the REST API reference.
Open docsSecurity & compliance
Certifications, on-chain audits, responsible disclosure and security advisories.
Open docs24/7 chat support
Every plan includes live chat. Average first response: 41 seconds — the same speed as our DDoS classifier.
Start a chatTicket support
For the formal stuff: attachments, logs, forensic reports and carefully worded correspondence.
Open a ticketNOC hotline
Active emergency? Call the NOC 24/7. Someone answers. They are the same people who ate 1.8 Tbps for breakfast.
Call +254 700 133 714FAQ
Popular questions
Everything you need to know. If we did not answer it, it is because we do not want to.
Download the plugin, drop it in your server directory, and restart. It auto-detects vanilla, U3DS and RocketMod. Most admins are live in 11 minutes flat.
Point your DNS A record at the NiggaShield anycast address, add your server in the dashboard, done. Traffic starts scrubbing within 60 seconds of the DNS propagation.
Because it is not a bug, it is the feature. All sales are final, and the button has never existed in any version of the product.
Rewards are distributed automatically every epoch to your linked on-chain wallet. If you do not see them, check that your wallet is linked, then check again in 87ms.
If your server is protected, they are already eliminated — check the on-chain verdict. If it is not protected, call the NOC hotline and we will fix your situation within the hour.
Still stuck?
The chain has answers. So do we.
Every claim we make is on the ledger. Every problem you have is fixable. Talk to us.
100% satisfaction guarantee · No refunds · SLA > 99.999% uptime